Just Add Social Noor on social media

A few days ago at SXSW, I attended Derek Powazek’s talk - Weird Turn Pro: Crowdsourcing for Creatives. What a treat! This was my second time attending a Powazek talk and he always manages to be both engaging and informative. In this talk, Powazek offered strategies for soliciting and incorporating user generated content into online communities. Powazek first started the talk by debunking three common lies for not incorporating UGC - everyone is an idiot, the good stuff is hard to find, and you can’t make any money off of it. To debunk the idiots myth, he pointed to a number of projects, including Wikipedia. He was quick to point out that Wikipedia is hard to replicate since it involves a certain altruistic element that may not be true in all community projects. Powazek then talked about different ways to better enable discoverability of UGC - human powered (e.g. editors), computer powered (e.g. Google PageRank, Technorati), and hybrid (e.g. Flickr interestingness).

He also emphasized that UGC isn’t about getting *free* creative labor. You have to offer your community incentives to generate stellar content and those incentives have to be appropriate for the community and the level of work involved. Powazek pointed out that Threadless offers multiple incentives for participating - bragging rights, money, and access to special features of the site (thus creating a class of membership that others in the community aspire to be).

Powazek also warned that just because you own the content, doesn’t mean that you should do with it what you please (again the old mantra of just because you can doesn’t mean you should applies here). You can’t violate the community’s trust. He gave an example of Yahoo! creating a Wii portal that pulled in Wii-tagged Flickr photos. Even though Yahoo! could do that (technically and legally), they should have asked the permission of their users. Instead, they angered their users who retaliated by posting inappropriate photos and tagging them as Wii - hence having these photos appear on the Wii portal.

Finally, Powazek stated that you can’t build a community - you must grow it. He offered the following tips for growing communities - give users the tools they want, trust people to be good, reward good contributions, punish bad contributions, and expect the unexpected.

I really enjoyed this talk - you should watch Powazek’s blog for the slide deck and the SXSW site for the podcast.

Today’s SXSW keynote given by Frank Warren (of PostSecret) has been the highlight of my SXSW experience. Warren is an engaging speaker, very down to earth, and had a great positive message. It was one of the most heartwarming talks I’ve been to in a long time. It was refreshing to be at SXSW and not hear yet another snarky panelist. Warren talked about how the project started and how it has evolved. He also shared a number of PostSecret postcards, some of them that were not included in the PostSecret books due to copyright or privacy issues. Warren attributed the overwhelming success of the project to the fact that we all have secrets and can probably identify with one of the cards. Warren stated, “All of us have a secret that will break your heart.”

I think what I really enjoyed about Warren’s talk is that this is *exactly* the sort of stuff that makes me love online communities - that ability to reach out to other people whom you may not know, identify with them on a basic human level, and create something bigger and better than anything you could have done without the connective tissue of the Internet. Throughout the talk, I kept thinking back to the 1000 journals project, an art project where participants wrote/drew in traveling journals that were eventually scanned and shared online. What I really love about PostSecret and the 1000 journals project is that these projects utilize the Internet and online communities as a tool to get organized and share with the whole world but they’re not about the technology. The important part is the art, the collaborative nature of it, and the people behind it.

If you’re interested in reading more about Warren’s keynote, CNet has posted a pretty good article.